CSRA - Representative (Service)

Location: Mississauga
Posted On: June 5, 2018
Customer Service Roadside Assistance Representative (Service)

Kenworth Truck Centres is one of Ontario’s leading Truck Dealerships, with eight service locations across Ontario. We are currently offering a unique opportunity for the right candidates to become part of our business.
In this challenging inbound customer service role you will be required to be an important point of contact for customers requiring maintenance and breakdown assistance. You will direct customers to the appropriate repair facilities based on your quick assessment and diagnoses of their vehicle breakdown.
The right candidates should have these following attributes:
• Competent in Microsoft Office
• Exceptional Customer Service Skills
• Great ability to communicate professionally with both internal and external customers over the phone
• Must have exceptional attention to detail
• Must be able to multi-task on the phone and on a computer at the same time
Key Duties
• Receive in-bound breakdown calls from our customers and diagnose their mechanical issues
• Must be able to confidentially make outbound calls to dispatch the appropriate service to our customers
• Act as a Liaison between the service locations and the customers
• Must be well adept at managing multiple breakdown situations on a daily basis
• Resolve or escalate customer service issues
• Performed other duties as designated by the director of service
We offer a competitive pay structure as well as industry leading training. We offer an excellent working environment as well as the opportunity to grow and learn with the organization. In addition we also offer full benefits in the way of Health/Dental Life Insurance and Short Term Disability.
This is great opportunity for those who might have previous auto/diesel mechanic experience; dispatching experience or emergency service dispatching exposure. Please indicate your availability as we considering for various shifts.
Job Types: Full-time, Permanent

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I certify that answers given herein are true and complete. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. This application for employment shall be considered active for a period of 60 days. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the employer.